Returns & Refunds Policy
At Grenade, we want you to be fully satisfied with your purchase; if you are not happy with your order, you can return unopened items in their original packaging within 30 days of delivery.
Initiate Your Return
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
Pack Your Items
Securely place the unopened products in their original shipping box, ensuring the return authorization number is clearly included inside the package.
Ship It Back
Affix the provided prepaid shipping label to the outside of your box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods for quality assurance, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing